SHOP POLICY

Customer Care

Community is at the heart of our poilicies. We look forward to providing customer care in all aspects. Our company, products and services are built on community interest and feedback, and, most importantly, we will continue to seek feedback and appreciate all comments and concerns brought to our attention. We want to build trust and reassure our customers, members and clients that they can buy with confidence. Reach out to us at any time by emailing info@westsideiron.ca and we will get back to you within 48 hours.

Listen, sh*t happens right, but we are never above picking up sh*t (with a bag not our hands smart ass) and turning it into manure that improves the soil which feeds our roots! To build this trust and confidence we will be sending out occasional surveys where you can tell us what really grinds your gears, provide your two-cents, give suggestions and feedback, or give us a pat on the back! As local Winnipeggers, born and raised, we understand the needs and wants of our community and we strive to reduce miscommunication and errors, improve overall satisfaction and move forward to brighter pastures!

Privacy & Safety

 You own your information and data and we aim to keep it that way. Any information collected for purposes of account set-ups, payments, and health are allways kept confidential and secure through the official security clause built into the software we use. Your information is only used specifically for the intended purpose, it is stored in a confidential server which only you and Westside Iron's administration and/or therapists/trainers have access to (only that info which involves the corresponding party). At this time we use third-party banking to verify payment, and only necessary data is collected to complete purchase(s) and to follow up with emailed information and instructions.

 

Our user’s privacy is of the highest importance to our business and we follow all legal obligations. All administration/owners, therapists and trainers are legally bound by PHIA (personal health information act) and the data protection act.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments (e-Transfer)